Terms & Conditions
Last updated 1 October 2026
About these terms
These terms apply when you use thevetsanimal.com, order from our pet store or book a visit at The Vets Animal Hospital.
Products and prices
Prices are in Pakistani Rupees and include applicable taxes. We try to keep stock and prices accurate; if something is unavailable or priced in error we will tell you before dispatch and you can cancel or change your order.
Veterinary advice
Information on this website is general guidance and does not replace an examination by a vet. In an emergency, call 0300 0264625 and come to the clinic.
Appointments
Appointment requests are confirmed by our team by phone or WhatsApp. Please let us know if you need to cancel or move your visit.
Orders, delivery and returns
Delivery, payment, return and refund terms are set out on our Delivery, Returns & Refunds page.
Accounts
Keep your password private. You are responsible for orders placed from your account.
Contact
The Vets Animal Hospital, 47‑G Garden Tower, Barkat Market, Capt. Salman Sarwar Shaheed Rd, Babar Block, Garden Town, Lahore 54000. Phone 0300 0264625, email info@thevetsanimal.com.
Questions? Call or WhatsApp 0300 0264625 or email info@thevetsanimal.com.